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Privacy

WE RESPECT YOUR DATA

VIA VAI Shoes is greatly concerned about your right to privacy, so we process and protect your personal data very carefully. VIA VAI SHOES always uses a secure (SSL) connection during the order process and other ways of contact through the site. When processing your personal data, we abide by the requirements of the privacy legislation. This included the following:

  •            By means of this privacy statement we clearly state the purposes for which we process personal data;
  •            Gathering the data is limited to the personal data necessary for legitimate purposes;
  •            We initially request your consent to process your personal data;
  •            We take correct security measures in order to protect your data as best as possible;
  •            You always have access to your personal data in your account. At any time you wish, you can enhance, supplement, change, hide or remove these personal data;

 

WHAT DO WE DO WITH YOUR DATA

VIA VAI Shoes is responsible for processing the data. We would like to explain to you which personal data we gather and use and for which purposes.

When placing an order in our web shop, we ask you for certain personal details so that we can send you the package. We use and save only the personal data that you have personally filled in.

We use the following data for the points mentioned in this privacy statement:

  •            Name and address
  •            Telephone number
  •            Invoicing address
  •            E-mail address
  •            Payment details
  •            Gender
  •            IP-address

 

ACCOUNT

In order to place an order, it is possible to create an account. When we create an account, we request some of the aforementioned personal data in order to serve you as best as we can.

You can also place an order without creating an account. In that case, we only ask your name and address and e-mail address in order to send the package to the right address and to inform you of the delivery.

We will not provide third parties with your data.

 

NEWSLETTER

VIA VAI Shoes regularly sends newsletters with updates about our collection. To receive the newsletter, you must indicate explicitly that you wish to receive it. You do no receive it automatically when you open an account. You can unsubscribe to this newsletter at any time by sending us a message.

 

SOCIAL MEDIA

If you want to stay even more up-to-date regarding our collection, then sign up via our Facebook and/or Instagram pages. You can always reverse the registration by unsubscribing via the social media page concerned.

 

GOOGLE ANALYTICS

We use Google Analytics to keep us informed how visitors use our web shop. We have concluded a processing contract with Google in order to have agreements about the handling of our data. Furthermore, we have not given Google permission to use the acquired Analytics for other Google services, and finally we have made the IP-addresses anonymous.

 

HOTJAR

Our website uses Hotjar in order to better map out the needs of our customers and based on that, to optimize the website. Hotjar uses cookies and other technologies to collect data about visitors’ behaviour and their devices (IP-addresses are anonymized), screen dimensions, type of apparatuses, browser information, geographical location and preferred language. Hotjar stores this information in a fictitious user profile. Both Hotjar and VIA VAI Shoes shall never use this information for identifying individual users or for matching other data to the individual users. For more information, you can always inspect the privacy statement of Hotjar by clicking this link.

If you do not want Hotjar to create a user profile and to gather data about your use of this website and other websites, you can unsubscribe by means of this unsubscribe link.

 

RETENTION OF PERSONAL DATA

We do not save your personal data longer than necessary. Personal data is saved as long as it is necessary for handling your order, including the warranty period. After that, we save the data for maximum one year for the defined purposes. Subsequently, your data is deleted, unless legislation and/or regulations demand otherwise.

 

YOUR RIGHTS

You always have the right to request an overview of your personal data. Should you find that your personal data is incorrect, incomplete or no longer relevant, then you can always notify us or change it yourself. Obviously, we will be glad to be of assistance should you have questions or complaints. For such matters, please contact us via info@viavaishoes.com.

 

DATA PROTECTION AUTHORITY

Furthermore, based on the privacy legislation, you also have the right to file a complaint with the Data Protection Authority. For that purpose, please contact this authority.

 

VIA VAI Shoes

Bevrijdingsweg 20

5171 PS Kaatsheuvel – The Netherlands

info@viavaishoes.com

+31 (0)416 282405

 

Version 1.2.3 28-05-2018