How can I return my order?

At VIA VAI, we do everything we can to put a smile on your face. Did you buy an item and it wasn't the perfect match after all? No problem! You can easily return your purchase. Check out our return policy below:

  • You can return your purchase within 30 days of receipt.
  • Items must be in unworn condition, in their original packaging and with all accompanying tags and accessories.
  • Items that have been worn, used or incomplete cannot be returned.
  • Did you receive your purchase defective or damaged? If so, please contact our customer service team. We will help you with an appropriate solution as soon as possible.

Please go to the return page to sign up for your return. Follow the steps and then bring your return package to a Postnord Service Point. Save your proof of shipment until we've confirmed to you that we've received your return shipment.

Are there any costs involved for returning item(s)?

No, returning is completely free of charge.

Within which period can I return my order?

Returning is possible within 30 days after receiving your order.

When will I get back the money of my refund?

Once the return has been approved you will receive an e-mail confirming that the amount will be refunded in your account within a few days. Please note that refund on a credit card always depends on your bank.

Can I exchange my order?

It is not possible to exchange your order. If you want to receive a different size or other item, you can return your current order and place a new order.

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