Order & Delivery

Are there costs involved for the delivery of my order?

Orders from €99 are delivered free of charge to your home or to a DHL ServicePoint.
For orders under €99, the shipping costs are €3.95.

When will my package be delivered?

When you order before 5 p.m. on working days, we will make sure that your shoes leave our warehouse the same day. Your order will be sent via DHL and it will take 2 working days for your package to arrive. Moreover, you will receive an e-mail including a track & trace code which makes it possible to track your package. You can also change your delivery moment with this track & trace code.

How can I see the status of my order?

Once the order has been shipped you will receive an e-mail containing a track & trace link. By clicking on the link you will be able to track & trace your order and/or change the delivery moment.

How do deliveries work?

At the checkout you can choose for home delivery or delivery at a DHL ServicePoint. It is obviously also possible to use a different address than your home address for your package to be delivered.

How can I cancel my order?

After completing your order, we will get to work for you right away. Therefore, it is not possible to cancel your order from this moment on. You are always welcome to contact our customer service for additional questions.

My favourite article is currently out of stock. What now?

If your favorite article is out of order, please select the desired size and leave your e-mail address in the bar below it. When and if the shoes are back on stock, you will receive an automatic message. Unfortunately, it is possible that your size will not get back on stock.

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