Loyalty program

How do I create an account?

To earn points, you need an account. On the account page, you can log in with an existing account or create a new account.

What are the benefits of being a VIA VAI member?

As a VIA VAI member you benefit from exclusive advantages:

  • Always have insight into your purchases
  • Be the first to know about our new collection
  • Be the first to access the sale
  • Save for discounts or free products
How do I save points?

For every euro you spend at VIA VAI you will receive one point (excluding shipping costs). To save points faster, you can also enter your birthday (100 points), subscribe to our newsletter (150 points) or invite a friend (100 points).

Where can I see how many points I have saved?

An overview of your saved points can be found on your account page. Here you will also find how many points you still need to save to reach the next level and for which rewards you can exchange your points.

What can I save for with points?

You can spend your saved points on unique VIA VAI specials. For example, you can save for products to keep your favorite VIA VAIs in top condition. You can also save for a discount on your next order and other exclusive extras. In addition, as a VIA VAI member you are always the first to know about new collections and promotions.

An overview of all rewards can be found on your account page.

How do I redeem my points?

Redeeming points can be done on your account page. Once you are logged in, you will see under your saved points the rewards you can choose from.

When you want to redeem your points for a product, click on the desired product. You will then be redirected to the product page. Check 'redeem your saved points' and add the product to the shopping bag. In the shopping bag, the points are automatically deducted.

Do you want to exchange points for a discount? Then click on the desired discount. Confirm your choice by clicking OK in the pop-up. Then the discount code will be visible immediately. You will also receive the discount code by e-mail.

What happens to my points if I return a product?

If you return a product with which you saved points, these points will be deducted from your total as soon as your return is processed.

If you return a product for which you have redeemed points, these points will be credited to your account as soon as your return is processed.

I did not receive any points, what should I do?

Points are granted automatically after checkout of your order. If you have not received any points, please contact customer service.

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