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If you have a general question, you can of course contact a VAI VAI Shoes dealer. An overview of your nearest VIA VAI Shoes dealers can be found under "Store locator". Our Customer Service team is also available from Monday to Friday from 08:00 to 17:30 to answer your question or complaint via e-mail, Facebook or Twitter. We can also be reached on +31 416 284 228 and on WhatsApp via number +31 6 1920 0352.
Nice to hear that you are wearing VIA VAI shoes! Sorry to hear that you are not completely satisfied :(
When you have a complaint regarding an article purchased at a VIA VAI Shoes dealer, the VIA VAI Shoes dealer will be your first point of contact for that complaint. You can provide proof of your purchase of the article at the relevant VIA VAI Shoes dealer, for example, by showing your purchase receipt. Each VIA VAI Shoes dealer has the right/duty to resolve complaints. The VIA VAI Shoes dealer will review the complaint and consult with you on a possible solution.
Do you have a complaint about an article you have purchased via our online store? We recommend that you contact our Customer Service team by e-mail. Please include the order number and send photos, if possible, to explain your complaint as best as possible. You may expect a response from us within 2 business days.
Quality and service. That is what we stand for. If you are still not satisfied with an item or our service, please send an e-mail to firstname.lastname@example.org. Try to describe your complaint as well as possible and to send photos. We will treat your complaint within 3 working days and will process our service directly in this.
Our Customer Service team is there for you via email and Facebook to answer all your questions.